FREQUENTLY ASKED QUESTIONS

We gathered some of the most frequently asked questions from previous customers. Please don't worry if your question doesn't appear here, please contact us: help@dohohearing.com

Our biggest advantage is that DoHo™ hearing aid uses latest Digital Signal Processing (DSP) chip technology, which is unique right now. - DoHo™’s three hearing aids are equipped with advanced chip technology that can automatically identify and process different sound sources based on wavelength. It can extract soft sound waves and filter out cluttered sound waves, providing powerful sound processing and noise reduction capabilities.

*The ITE-PRO and BTE-PRO launched by DoHo™ in March 2024 have been upgraded with Balanced Armature Speaker and 24 processing channels, making the sound further clear.

Our second biggest advantage is the price. -In today's hearing aid market, there are two extremes: high-quality hearing aids that are unreasonably expensive and low-cost ones that often underperform. However, DoHo™ hearing aids challenge this conventional wisdom. By adopting an online sales model, we eliminate audiologist fees and store rental costs, which results in significant savings. These savings enable us to offer high-quality hearing aids at an affordable price, providing real assistance to people suffering from hearing loss.


A hearing test is typically conducted by an audiologist to determine the extent of a customer's hearing loss and their frequency needs. Based on this data, the hearing aids are then tuned accordingly. However, many audiologists charge up to 60% of the hearing aid's cost for this service, even though it may not be itemized on the bill, it's included in the price of hearing aids. This is a major factor in why hearing aids are so expensive. The cost of the hearing test service often exceeds the value of the hearing aid itself, which is unfair to the customer.

DoHo™ hearing aid has a specific frequency (250hz-6500hz) It is designed for the most common types of hearing loss and frequency. Generally, they are effective for most of customers. And each individual hearing aid comes with an adjustable volume button that allows users to adjust the volume that is most appropriate for their hearing loss. If your hearing loss is not common and our hearing aids are not suitable for you, don't worry. Just let us know within 30 days of receiving your hearing aids, and we will give you a full refund.


We will not hide from any doubt! Thank you for your doubt and questions, which gave us a chance to explain!

First of all, DoHo Hearing is a legally registered company with registered trademarks - DoHo™ & DoHoHearing™, which means we have followed all legal procedures to sell hearing aids and provide after-sales service. Our 30-day money-back guarantee (refund policy) is a standard part of our after-sales service, and it is prominently displayed on our website, making it legally valid. It would be illegal for us to fail to uphold our promised policy, which would be damaging to our company's reputation and poses a significant risk. There's no reason to break the law for a couple hundred pounds.

Secondly, fraudulent online stores do not offer Paypal payment as a payment option. When you pay for your order using Paypal Payment, Paypal will put a hold on the transaction for 30 days or until you manually confirm receipt of the order. If you feel that the DoHo™ hearing aid has not made the difference in your life as shown in our ads or on our website within 30 days, you can apply for a full refund directly through Paypal.

DoHo™ supports Paypal payments to demonstrate our commitment to fulfilling our refund policy and our confidence in the quality of our hearing aids. For buyers who do not have a Paypal account, please do not worry. Regardless of the payment method you use, DoHo™ is committed to providing honest and trustworthy service to our customers.


Compared to other hearing aids, the DoHo™ ITE & ITE - PRO hearing aid has two design features that make it more comfortable to wear in your ear and less likely to fall out, even if you have a small ear canal:

  1. Ergonomic design - DoHo™'s design is based on the structure of the human ear canal, resulting in a better fit with both the external and middle ear canal. This ergonomic design ensures a secure fit and reduces the likelihood of the hearing aid falling out.
  2. We provide 5 pairs of double-layer medical-grade silicone ear caps in different sizes. Our accessory box includes ear caps in a range of sizes to accommodate users with various ear canal sizes. These ear caps are made of medical-grade silicone, which reduces the risk of skin irritation. Notably, our smallest ear caps measures just 7mm, compared to the 11mm provided by other hearing aids. This 30% reduction in size allows users with smaller ear canals to wear our hearing aids comfortably and securely, without the risk of falling out.

*For users with very small ear canals, we still recommend you order the RIC-PRO. Since its speaker is separated from the body, it is more suitable for users with smaller ear canals.


Hearing aids (digital devices) and amplifiers (analog devices) can look similar in appearance, which often causes confusion. However, the key difference between a hearing aid and an amplifier is that an amplifier simply amplifies sound without any frequency adjustments, resulting in equal amplification of all sounds.

On the other hand, hearing aids are designed to address specific hearing frequencies and come with noise reduction features that allow users to hear clearly and comfortably in any environment. Additionally, hearing aids use nonlinear amplification techniques that employ various sound compression techniques, enabling users to hear clearly without amplifying unnecessary noise.

DoHo™ hearing aid has a specific frequency (250hz-6500hz) that only enhances sound in the frequency range and is set to work for most people with hearing loss. Most importantly, DoHo™ is equipped with advanced chip technology that allows it to automatically recognize and process different sound sources based on their wavelength. It can extract soft sound waves and filter out messy ones. This makes it excellent for noise reduction, reducing noise which means higher sound quality, which allows the user to hear people talking more clearly. So DoHo™ hearing aid is a powerful hearing aid, not a amplifiers that simply amplifies sound.


DoHo™ hearing aids help with tinnitus! It's not a cure, but our hearing aids boost the sound around you to help overcome the sound of tinnitus and make it less noticeable.


DoHo™'s hearing aids are made with high-quality materials, including the parts and batteries, which provide an average lifespan of three years with daily usage. Additionally, we offer an optional 3-year & life-time warranty when you purchase our hearing aids, which guarantees a brand new replacement in case of any quality issues within the warranty period.


DoHo™ hearing aids do not come with Bluetooth functionality or the ability to link to mobile apps. This is because adding Bluetooth would increase the size of the hearing aid, making it less discreet and less comfortable for activities such as exercise or long walks. Moreover, incorporating Bluetooth would significantly reduce the battery life, necessitating frequent recharging throughout the day. Therefore, to maintain the small size, comfort, and longevity of our hearing aids, we have chosen not to include Bluetooth or app linking functions.


Each of DoHo™ Hearing Aids come with the following:
1: Hearing aids
2: Portable carrying case
3: 5 Different Size Ear Caps
4: Cleaning brush
5: Type-C USB to recharge hearing aids
6: Volume adjustment tool
7: Hearing journey companion guide
8: Operations and technical guide


Once your order payment is successfully processed, the system will automatically send you an order confirmation email. If you do not receive it, please check your junk email folder. In the unlikely event that you still cannot find it, please email us at help@dohohearing.com, and we will manually resend the confirmation email for you.


This issue typically occurs on iOS devices due to compatibility issues with the system. However, there's no need to worry. All you need to do is provide us with the following information: 1. Your name, 2. Full address, and 3. Contact number. Once we have this information, we will promptly create your order and send you the payment link.


Upon completion of your order, we will dispatch your package within 48 hours and send you the order tracking number via email. The estimated delivery time is approximately 3 working days, resulting in a total of 5 working days for the package to reach you. Kindly note that delays may occur during weekends, holidays, and bank holidays. We assure you that the wait will be worthwhile.